ECBG Frequently Asked Questions
Question: Why does my search return zero results when I know records exist?
Answer: Chrome’s autofill feature may automatically enter information into DAISEY search fields, such as the Program search box. This can cause DAISEY to return zero results even when records exist. Please review the Google Chrome Auto-Fill guide for instructions on how to remove this issue
Q: Why can't I see a particular program or access its data?
A: Your access depends on your assigned DAISEY role and program affiliation. You can review the DAISEY User Audit Report to see who has access to data at your site.
- Program Admin: Can view all data within their organization, regardless of program affiliation.
- Provider: Access may be limited to specific programs based on program affiliation
If you cannot see an expected program or its data, contact your organization’s DAISEY primary contact or the DAISEY Help Desk to review your access.
Important: If a profile within a DAISEY family has no program affiliation, users may be able to navigate to that family’s data regardless of their program affiliation. Ensure that program affiliations are maintained appropriately to support data privacy and access controls.
Q: How do I maintain Environment Profiles and child associations between program years?
A: Each classroom should have its own Environment Profile for each program year. When transitioning to a new program year, create a new Environment Profile for each classroom and associate only the children who are in that classroom during that year. Review child associations to ensure they reflect current classroom assignments and do not carry over children from previous program years.
Q: Can I update multiple profiles at once?
A: For example, an import may be used to add discharge dates to multiple profiles. Because imports can overwrite existing information, confirm which fields will be updated and review your data carefully before completing the import.
Review the Importing Activities Data Video Tutorial and Importing Profiles Video Tutorial for assistance with importing data.
Contact the DAISEY Help Desk for guidance on preparing and completing a bulk update.
Q: The myIGDI API can be used to minimize duplicate entry of myIGDI data for organizations who enter data into both Renaissance and DAISEY. When used correctly, myIGDI form data entered into Renaissance will be automatically created in the DAISEY system during the following weekend.
A: Please review the myIGDI API brief for additional information.
Q: How do I correct a child linked to the wrong caregiver?
A: If a child is associated to the wrong family, you will need to correct this in DAISEY. There is no way to merge profiles in DAISEY. If you are unsure how to correct the association without creating duplicate records or affecting existing data, please contact the DAISEY Help Desk before making changes.
Q: Why is a myIGDIs assessment not appearing in my report?
A: myIGDIs assessment must be completed within the applicable eligibility window to count in the report.
If an assessment is missing from your report, verify that:
- The assessment was completed.
- The assessment date falls within the eligibility window.
- The child meets the applicable reporting requirements.
Direct questions to the DAISEY help desk: daisey.kcctf@ku.edu
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